We are kindly asking patient's to complete a short patient experience questionnaire in order for us to collate valuable information about our services and help to provide a better future for our patients.
If you would like to take part please click the button below....
We can now contact you by text message. Let us tell you about:
• Regular check-ups
• Medication Reviews
• Vaccination reminders
• ..and your appointment
As from the 1st May 2018 we are changing the way appointments are booked. We have listened to our patients and are aware that it is on occasions difficult to get an appointment; this is sometimes because people come to see a GP when they could be dealt with by someone more appropriate. As a result of this our team have been retrained and the doctors have produced a guide as to when and where patients should be seen.
From 1st May all patients telephoning to make an appointment with a GP will be asked the nature of their problem. Based on what you tell the Care Navigator you will then be advised of the most appropriate contact type in the most appropriate time frame.
Be assured that the decisions as to who you see and when you are seen are NOT being made by the Care Navigators but have been made by the doctors and the staff are referring to the guide issued by the GP’s. The reason for commencing this service is to ensure that our patients are seen by the most appropriate health care professional in the most appropriate time frame. We would also like to stress that everyone that works at the practice is bound by the same confidentiality rules as GP’s and nurses and anything that you say to them will be kept in the strictest of confidence.
If you have any questions regarding these changes please do not hesitate to ask.
Dr’s. Howell, Waide, Sture, Livesey, Wong, Finan, and Akinduro
We have introduced an exciting new project to offer you more bookable GP and nurse appointments 7 days a week. Further information on 7 day access.
The options when phoning the surgery have changed
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service (Click the Register - Create an Account option.).
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
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