Care Navigation

As from the 1st May 2018 we are changing the way appointments are booked. We have listened to our patients and are aware that it is on occasions difficult to get an appointment; this is sometimes because people come to see a GP when they could be dealt with by someone more appropriate. As a result of this our team have been retrained and the doctors have produced a guide as to when and where patients should be seen.

From 1st May all patients telephoning to make an appointment with a GP will be asked the nature of their problem. Based on what you tell the Care Navigator you will then be advised of the most appropriate contact type in the most appropriate time frame.

Be assured that the decisions as to who you see and when you are seen are NOT being made by the Care Navigators but have been made by the doctors and the staff are referring to the guide issued by the GP’s. The reason for commencing this service is to ensure that our patients are seen by the most appropriate health care professional in the most appropriate time frame. We would also like to stress that everyone that works at the practice is bound by the same confidentiality rules as GP’s and nurses and anything that you say to them will be kept in the strictest of confidence.

If you have any questions regarding these changes please do not hesitate to ask.

Dr’s. Shah, Howell, Waide, Sture, Livesey, Wong and Finan

Important Information

The options when phoning the surgery have changed

• Option 1 is now for Appointments and General Enquiries
• Option 2 is for the Secretaries
• Option 3 is for Tender Nursing Care 
• Option 4 is for Test Results