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SUGGESTIONS, COMMENTS AND COMPLAINTS

Please help us to give you a better service. We are a large practice and we do constantly strive hard to ensure that everyone receives quality care and attention. We welcome any suggestions or comments from you as to how to improve the service we offer.

We realise that occasionally things do not go as smoothly as we would like. If you think that this has happened to you, please tell a receptionist or the Practice Manager so that we can help you resolve your problem. A practice-based complaints procedure has been set up, details of which may be obtained from Reception or the Practice Manager.

In the event of you making a complaint to the Chorley & District Medical Services the following procedure will be adhered to:-

  1. The complaint will be acknowledged within 2 working days by either manager.
  2. The patients GP informed along with the designated Co-op committee member responsible for handling complaints and the duty Co-op doctor(s) at the time of the complaint, if appropriate.
  3. The complaint be investigated within 10 working days.

If you have any reasonable suggestions how we can improve this website, please contact the Practice Manager

Click here to watch a British sign language video on how to make complaints. 

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