IMPORTANT NEWS & INFORMATION
Appointment Update
Our appointment system and the way appointments are booked has changed slightly due to the new GP contract. Please read our informative appointment Information guide for more information.
Can my GP ask the hospital to see me quicker?
We cannot affect hospital waiting lists.
Unfortunately GPs have no control over where you are on the waiting list. Referrals to the hospital are prioritised by the hospital based on clinical urgency, and due to high demand resulting from the impact of the pandemic, there can be long waits for treatment.
Expedite letters do not have any influence over the waiting list. Your GP practice receives multiple requests for expedite letters everyday which reduces the number of appointments available.
If you have been referred to Lancashire Teaching Hospitals for further investigations, please visit the following website to see what the current average waiting times are: My Planned Care
If your symptoms are more severe and the waiting time is too long, please contact the hospital directly. Details on how to do this should be on any correspondence from them. Lancashire Teaching Hospitals also undertakes clinical checks of waiting lists and may contact you asking if you still want to have treatment or if your condition has changed. Please respond to this request as it helps to ensure waiting lists are accurate.
Tests ordered by the hospital will be followed up by the hospital.
Physiotherapy & Mental Health Services
- Are you suffering from Symptoms/problems to which physiotherapy may be of help?
- Are you experiencing Mental Health difficulties?
Did you know you can self-refer to a specialist?
- To self refer for Physiotherapy you can either do so online via Ascenti or contact them on 01772 520900 *
- To self refer for Mental Health you can either do so online via Mindsmatter or contact them on 01772 643168
*Please note if you are suffering from or have ever had cancer unfortunately you aren't able to self refer.
Cancer and Red Flag Symptoms
Here are some RED FLAG symptoms that may be a sign of a serious illness or Cancer (please see the image below). If you experience any of these symptoms please contact us promptly.
For further information on red flag symptoms please see Signs and symptoms of cancer
Mental Health Prevention & Promotion Service
Charlotte Marsden - Trainee Associate Psychological Practitioner (TAPP) – Charlotte is a passionate and caring Psychological practitioner who has a passion for educating people within the community on their mental health and/or wellbeing, she can provide up to 5, 1 to 1 sessions of mental health support focusing on issues you may usually see you GP for such as low mood, anxiety, worry, stress or general wellbeing.
If you feel Charlotte’s 1 to 1 sessions may benefit you then please speak with the GP and they can refer you to Charlotte.
Text Message/ Email Consent
We can now contact you by text message and/or email. Let us tell you about:
• Surgery News and Important Information
• Medication Reviews
• Vaccination reminders
• Surgery appointments
Important Information
The options when phoning the surgery have changed
- Option 1 is now for Appointments and General Enquiries
- Option 2 is for the Secretaries
- Option 3 is for Tender Nursing Care
- Option 4 is for Test Results
- Option 5 is for Medicolegal Work
On-line Services: Appointments and Prescription Service
You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service (Click the Register - Create an Account option.).
Pharmacy First
Post-Covid there has been a huge increase in demand for medical care and we would like to remind everyone about all the options.
Our local pharmacy teams belong to PHARMACY FIRST where you access advice about simple ailments. Pharmacists are well qualified to give medical advice and they will signpost you to the GP if they feel this is needed. for information on this please see How your pharmacy can help
Conditions and Treatments Advice
We also have a section on our website Conditions and Treatments Advice here you will find a health A-Z covering a wide range of conditions, treatments, and advice.
Routine Screening Programmes
We also have an area on the website dedicated to cervical, breast, and bowel screening cancer. These cancers are screened for because if detected early they can be treated very successfully. If you have missed your screening tests, they are very easy to rearrange. Please ring the surgery to book a cervical smear with our very experienced nursing team, for breast screening please call 01942 774752, and for bowel screening please call 0800 7076060.
General Practice Data for Planning and Research
We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone's health and care. Type 1 opt-out further information
If you wish to opt-out then please fill out the following form below and drop in at the practice, alternatively please inform the surgery and we can post out a form for you to fill in and return to the surgery.
Patient Questionnaire/Result - Action Plan 2018
Patient Questionnaire and Results (Word document)
PRG action plan 2018 (Powerpoint document)
PRG action plan 2018 (Word document)
Care Data Programme
Information regarding the Care Data Programme.
Please note this is different from Summary Care Records
Summary Care Records (SCR)
Information regarding the Summary Care Records
On-line Services: Appointments and Prescription Service
You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service (Click the Register - Create an Account option.).
Choose Well
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
