APPOINTMENTS ADVICE

If you require an appointment please call 01772 335136 or 337525

Where possible you can see the doctor of your choice, but in urgent cases or unforeseen circumstances your appointment will be with the first available doctor.

The Doctors and Practice Nurses aim to see patients within 30 minutes of their appointment time. If for some reason this is not possible (e.g. the doctor may be out on an emergency call) you will be advised of the delay. Please remember that an appointment is for one person only and a separate appointment should be made for any other persons attending. If you cannot keep an appointment please advise us as soon as possible.

 

All patients telephoning to make an appointment with a GP will be asked the nature of their problem. Based on what you tell the Care Navigator you will then be advised of the most appropiate care type in the most appropiate time frame. 

Be assured that the decisions as to who you see and when you are seen are NOT being made by the Care Navigators but have been made by the doctors and the staff are referring to the guide issued by the GP's. The reason for commencing this service is to ensure that our patients are seen by the most appropiate health care professional in the most appropiate time frame. We would also like to stress that everyone that works at the practice is bound by the same confidentiality rules as GPs and Nurses and anything else that you say to them will be kept in the strictest of confidence. 

If you have any questions regarding these changes please do not hesitate to ask. 

 

Online appointments

The practice now offers online booking, which means you can book a select few appointments throughout surgery hours online. These appointments can also be booked in advance. If you are not set up to use the online booking facilities then please come into the surgery and reception will be happy to help set this up for you, all that we ask is that you please bring photographic I.D with you for example driving license or passport.

 

Telephone consultations

The GP’s offer telephone consultations during surgery times, these appointments should only be used for minor things such as test results, advice. If you require anything in more depth or which may take longer than a few minutes then a routine appointment would be necessary rather than a telephone consultation. If you are unsure whether a telephone consultation would suffice then please do speak with reception who are always happy to help. Telephone consultations can be booked up to two weeks in advance.

 

Home visits

We appreciate that it is not always convenient to attend the surgery for an appointment due to being housebound or you are too ill to attend the surgery. If a home visit is required please try and call reception before 10:30 so that we can take the appropriate action needed to book the visit for you.

 

Out of hours

Should you require urgent medical attention outside of practice hours please dial 999. However if you require less urgent medical attention or advice you should contact 111.

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